Genie fails to launch when restarting the Genie Solo application.
Delete any existing Genie Solo applications within the Genie folder. Re-run the Genie installer selecting only the Single User Application from under the Full Installation section.
Genie fails to launch when restarting the Genie Server application.
Delete any existing Genie Server applications within the Genie folder. Re-run the Genie Installer selecting only the Genie Server Application from under the Full Installation section.
The Genie Client application does not successfully update and advises each time you try to open that the versions do not match.
Delete any existing Genie Client applications within the Genie folder. Run the Genie Installer on the client machine selecting the Genie Client option in the Select Components window.
The Genie Client application does not automatically connect to your Genie Server application.
You will need to use the custom connect feature to direct your Genie Client application to the Genie Server:
- Double-click on your Genie Client application, then immediately hold down the Alt / Option key on your keyboard;
- Keep holding the key down until the Connect to 4D Server window appears;
- Select the Custom tab;
- Enter Genie in the Database Name field;
- Enter the IP address of your server computer in the Network Address field.
Note: The server IP address is displayed under System Information on the Monitor tab of the 4D Server Administration window.
- Click OK.