Medicare Online Error 9655 |
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| An LSPN is required. | |
| Further processing will be terminated. |
When does this error appear?
This error will appear when attempting to create a new patient claim.
What does this error mean?
An LSPN (Location Specific Practice Number) needs to be transmitted with the claim, and the selected Site of Service for the invoice does not have an LSPN entered.
How do I resolve this error?
- Highlight the patient in either the appointment book or the patient list and navigate to Billing > Account History. If you are creating the patient claim directly from the account history you can skip this step.
- Double-click the invoice on the left-hand side of the Account History window and take note of the Site of Service and Provider. Click Save.
- Navigate to File > All User Preferences, double-click the provider and navigate to the Practice Sites tab.
- Double-click the Practice Site that was selected on the invoice and ensure that the correct LSPN is entered. The LSPN is a number allocated by Medicare to identify diagnostic imaging locations. Click OK and then Save out of the User Preferences.
- Navigate back to the patient's Account History, highlight the items and click Create Patient Claim.
If you continue to have trouble submitting a claim, please submit a request to the support team.