To connect your practice with Medicare Web Services, you will need to perform an Online Patient Verification (OPV) after upgrading your Genie software to 9.4.7.
If you do not perform an OPV before using any Medicare Online functionality, you will not be connected properly and will be unable to claim online.
The first user to log in after upgrading (and every subsequent user if an OPV is not performed by the first user) will receive a prompt to complete an OPV by searching their patient list. You can also navigate to File > Activate Medicare Web Services after logging in.
Once you have completed this you will be able to claim as normal, however, instead of connecting via the HIC Online adapter on your machine, you will be connecting via Medicare Web Services.