You can access a patient's My Health Record (MHR) in Genie using two methods - this article is for practices utilising a NASH certificate that is expiring or has expired.
Renewing your expiring certificate
- Log into your individual PRODA account.
- Select Go to service on the HPOS tile.
- Select My programs > Healthcare Identifiers and My Health Record > Healthcare Identifiers - Manage existing records > My organisation details.
- Click into the Certificates tab.
- Select Request a NASH PKI site certificate.
If this option is not available, you most likely have already requested a new NASH certificate. Check the certificates listed in this tab to download your new certificate, then skip to importing your new certificate below.
- As Genie is not SHA-2 ready, you will need to choose the "My product is not on the list" from the available drop-down.
- Enter in your mobile number and tick the checkbox that you have read and understood the terms and conditions.
- Save the changes and submit.
You will receive a text message containing a "PIC number" once your certificate is ready to download. Repeat steps 1 - 4 above to navigate to and download your certificate. Download the certificate to a location on your computer where you can easily access it to import into your Genie.
Importing your new certificate
- Navigate to File > Maintenance and Reports > Administrator from a Genie Client computer.
- Click on the HIC Online PSI Store button, then double-click on your GEN in the list to open the PSI store.
- Choose the Import P12 File option.
- Select Browse, then locate the downloaded certificate on your machine.
- When prompted, enter in the PIC passphrase that you were provided and select OK.
- Once you are back in the PSI Store window, click Save.
- Navigate to File > Practice Preferences > Clinical and ensure you select the updated certificate in the Certificate Used drop-down.
To access My Health Record using this method, you will also need up-to-date PKI location certificates installed in your PSI store. See our guide on updating PKI location certificates for these steps.
Now that you've imported the new certificate you should check to see that you are still able to access My Health Record successfully. If MHR is still fully functional, you can delete your expiring or expired NASH certificate from your PSI store.
Deleting old certificates
If you would like to delete your old NASH certificate, we highly recommend uploading a copy of your PSI store before doing so. You can find steps on how to do this in our uploading HIC online log files article.
Once you have uploaded a copy to us, you can delete the old certificate by navigating to the location in steps 1-2 in 'Importing your new certificate'. Choose the Certificate Details button, highlight the expiring (yellow) or expired (pink) NASH certificate and click Delete.