As you configure My Health Record, or simply in your day to day use, you may encounter some errors if Genie determines any of the information is not quite right. To assist you in addressing these issues as quickly and efficiently as possible, this Knowledgebase article includes some common errors relating to the My Health Record function in Genie.
Before you begin
The errors listed below are simply a guide and have been recorded from our own experience using the My Health Record functionality. If you come across an error that is not listed below, or you are unsure how to correct an error, contact our Support Team.
If you are receiving red lines when selecting the information icon 
in either your User Preferences or Practice Preferences during the configuration process and you’re not sure how to resolve them, please refer to the Diagnosis section of Configuring My Health Record.
Errors when trying to access a My Health Record
Go to File > User Preferences > Details or File > Practice Preferences > Clinical and select the information icon 
in the relevant My Health Record section. Ensure that all lines are showing as green.
If they're all green but you are still receiving this error, it is possible that you don’t have HIC Online installed on this computer. To install this, please follow the instructions in the Installing HIC Online section of Setting up HIC Online.
If HIC Online is already installed on this computer and you are still receiving this error, please contact our Support Team.
Errors when Updating Event or Shared Health Summaries
Generally, an error like this indicates that there is an issue with the patient’s Demographics or clinical information. It could also relate to the User or Practice Preferences. The problem can generally be found in the body of the error message.
To try to resolve this, please identify the accompanying text in the error and match it up to the solution in the below table. If your message doesn’t appear here, please contact our Support team.
|
What to Look For in the Error |
What to Check in Genie |
|
displayname@, ‘abcdefghijklmnopqrstuvwyx’ |
An invalid country entered in Country of Birth field in Secondary tab of Demographics. For some reason, Medicare servers will not accept some countries. If the country does seem valid, please also ensure there are no spaces on either side of the word. |
|
‘The code attribute ANZSCO code value shall be a number’ |
A Provider Type and Speciality must be entered into the File > User Preferences of the user uploading the summary |
|
The ‘streetAddressLine’ tag shall contain a value |
Ensure the whole practice address in File > Practice Preferences is entered. This will require the city, state and postcode of your practice. Ensure you check all Practice Preference records if you have multiple practice locations. |
|
The ‘originalText’ tag shall contain a value |
Check for blank Allergies, Current Problems and Past Histories in the affected patient’s Clinical Window. If you do find any issues, right click and delete to fix. If this does not resolve the issue, this may be related to a problem with a recorded medication. To resolve this, please contact Genie Support. |
|
The ‘telecom’ tag is missing |
The phone number in File > Practice Preferences is either missing or invalid. Please ensure a phone number is entered and attempt again. |
|
The value ‘mailto:’ of attribute ‘value’ on element ‘telecom’ is not valid with respect to its type. |
The text in the Email field in the patient Demographics window is likely invalid or there is a space in the field. Try clearing this Email field out and re-entering the information for the patient. |
|
The ‘id’ tag ‘ root’ attribute shall contain the value ‘2.16.840.1.11.3883.1.879.270001’ |
This issue seems to be directly related to Genie version 8.8.6. If you do receive this error, check the patient’s Account History and remove the DVA Card Colour from the Patient Demographics if one is listed. If you do not want to remove this, please contact Genie Support to discuss updating to a more recent version. |
|
The ‘addr’ tag ‘use’ attribute shall be set to Residential or Temporary Accommodation |
The Account Holder and Demographics window need to have matching Address information. This error indicates that they are different. Please attempt to resolve this by checking the Patient Demographics as well as the information recorded in the Account Holder for the patient. |
|
Check for “time” tag. – Incorrect Year- The value for year must be more recent than 1900. The ‘time’ tag ‘ value’ attribute shall be a number formatted as ‘YYYYMMDDHHMMSS.UUUU[+|-ZZzz]’. Check all ‘time’ tags to find the ‘value’ attribute of incorrect value |
There is a vaccination within the patient clinical window that does not have a date or has an invalid date. Double click on the vaccination and enter a valid date. It must be formatted as DD/MM/YYYY. If this is correct, please check the time and date formatting on the machine. Ensure it has Australia selected for the format and region. |
|
The ‘state’ tag shall be as per ‘AS 5017-2006’- Australian State/ Territory Identifier – Postal. Check all ‘cda:addr’ and/or ‘ext:addr’ tags to find the incorrect ‘state’ tag value. |
Check your File > Practice Preferences record to confirm that your address has been entered correctly. |
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