If you are trying to log in to your Genie Client and receiving a "User Identification" window instead of your usual list of Genie users, there is a simple solution.
Note: This window may appear if you are accidentally holding down the Shift key on your keyboard when launching Genie Client.
- Click Cancel in the User Identification window.
- Manually delete 4D preferences using the instructions in our Deleting 4D Preferences article.
- Launch Genie Client and log in as normal.
This may take slightly longer as Genie rebuilds the temporary 4D preferences on your computer.
If you are still receiving the User Identification window, launch Genie Client then immediately hold down the Alt/Option key on your keyboard until you see a Welcome to 4D window appear. Click once on your server in the Available tab, then navigate to the Custom tab and tick the "Force Update of Local Resources" checkbox. Log in as normal once the login user list appears.