From time to time, you may be required to delete your GenieWeb certificates in order to request new ones. New certificates are required if your IP address has changed, or you have decided you wish to have external access to GenieWeb and only have an internal IP address. You may also require new certificates once your current certificates have expired, or if you are completely new to GenieWeb! This guide will step you through how to delete your GenieWeb certificates and request new ones.
Before you begin
Your GenieWeb certificates are installed on the machine that your Genie Server is installed on, meaning you will need access to this machine to be able to delete the certificates. If you are unsure of how to access your Genie Server machine, you may need to contact your IT representative or network administrator.
If you are new to GenieWeb and need to request your initial certificates, please go straight to the Requesting new certificates section below.
Note: If you're deleting the certificates for the purposes of re-requesting updated ones, you should ensure that you're aware of your certificate details before doing so. To check these details, go to File > Maintenance and Reports > GenieWeb and check the IP Address and Port No listed at the bottom of the window. This IP address will depend on whether you have internal GenieWeb certificates (for use within the practice) or external ones (for use offsite); you'll need to keep this in mind when re-requesting your certificates.
The certificates that need to be deleted are called cert.pem and key.pem. The instructions to locate these certificates on both Windows and Macintosh operating systems are as below:
Navigate to your Genie folder. By default, this will be C:\Genie. From within the Genie folder, navigate to Server\Server Database. In the Server Database folder, delete the cert.pem and key.pem files.
Navigate to your Genie folder. By default, this will be Macintosh HD:Applications:Genie. Right-click on the Genie Server application and select Show Package Contents. From here, select Contents, then Server Database. In the Server Database folder, delete the cert.pem and key.pem files.
Requesting new certificates in Genie v9.3.7 and above
In Genie v9.3.7 and above, our new suite of Advanced Extras forces the certificates used by GenieWeb to be automatically created upon updating. Due to this, you will need to email email@example.com with your GEN number and external IP address and we can generate these certificates for you.
Requesting new certificates in Genie v9.3.6 and below
If you are new to GenieWeb, or have just deleted your old certificates, you will need to request new certificates to use GenieWeb. Please follow the below instructions on how to do this.
- Start the Genie Server application on the server if it is not already running;
- From a workstation, open Genie Client and choose File > Maintenance and Reports and select GenieWeb;
- Click on the Request Certificate button. You will be asked for the address used to locate your GenieWeb server, depending on how you intend to use GenieWeb;
- Please contact your IT provider or network administrator if you are not sure how to proceed with this window;
- Your certificate request will be automatically transmitted through to Genie Solutions who will perform the necessary configuration of your security certificate. Genie Solutions will contact you via email with further instructions for configuring mobile devices for GenieWeb access;
- If there is an issue contacting the Genie Solutions servers, you will receive this alert:
- As per the message, the subsequent window will contain the certificate request file. Please send the certificate request file through to firstname.lastname@example.org so that the request can be processed.
Once you have received your security certificates from Genie Solutions, please navigate back to our Configuring GenieWeb article to complete installation.
If you are re-requesting certificates, then please ensure that you reconfigure your GenieWeb Devices accordingly.