Verifying your data is a useful function in Genie to identify any potential issues within your data. A verify must always be completed before upgrading your Genie software.
Before you begin
Although you can run a verify in three separate ways, we always recommend running it through the Maintenance & Security Centre on the Genie Server computer as this provides the most comprehensive verification of your data.
Performing a data verification should take place outside of practice hours when possible as this process may cause slowness and/or dropouts within Genie Client.
Before verifying data in the Maintenance & Security Centre, you should ensure you have a verified backup of your Genie data. A verified backup is a backup with which you can confirm your data can be restored.
Accessing the Maintenance & Security Centre requires you to have access to your server machine where Genie Server is running.
If Genie Server is running as an application
If the Genie Server is already running as an application, navigate to Help > Maintenance & Security Centre (Windows) or Genie Server > Maintenance & Security Centre (Mac).
If Genie Server is running as a service
If your Genie Server is currently running as a Service, please temporarily stop this before following the steps below in the "If Genie Server is not running" section.
If Genie Server is not running
If the Genie Server application isn’t running, hold down the Alt/Option key on your keyboard immediately after launching Genie Server (i.e. launch the application and then hold Alt/Option). Select the Open the Maintenance and Security Centre option.
Accessing through Genie Solo
If you are a Genie Solo user (no Client / Server configuration), you can access the Maintenance and Security Centre by going to File > Maintenance and Reports in the Genie Solo application, and clicking on the Maintenance and Security Centre icon in the bottom right hand corner of the General tab.
In the Maintenance and Security Centre, click the Verify button on the left-hand side.
Click the button next to Verify the records and the indexes. Please be aware this may take some time depending on the size of the data file.
When the verify has completed, you will be presented with either ticks or crosses against the three verify options at the top of the window. If you have no errors in your datafile, you will see the following:
|This data file is valid.|
|All the records are valid|
|All the indexes are valid|
If any red crosses are returned, obtain the log file as below and contact Genie Support for assistance.
If the verify as above has been completed and any red crosses are returned, it indicates there’s a problem with your data file. In this case, you will need to resolve these errors. We recommend always contacting Genie Support for any issues you are not comfortable in resolving yourself. You’ll need to send a copy of the Verify log file to Genie Support for further advice.
Click the Open Log File button at the bottom of the Verify tab.
This will open a webpage in your default internet browser (e.g. Safari, Internet Explorer, Google Chrome etc.).
Go to File > Save Page As, and save the Genie_Verify_log.xml somewhere easily accessible e.g the desktop. If you don’t have the option to select File > Save Page As, try right-clicking on the blank part of the webpage and choosing Save Page As, or try pressing CTRL+S (Windows) or CMD+S (Mac) on your keyboard.
If clicking Open Log File doesn’t open your web browser, of if you have trouble saving the page, you can manually retrieve the logs as follows:
On a Mac server: Right-click on the Genie Server (or Solo) application and select Show Package Contents. Go into ~\Contents\Server Database\Logs\ (or ~\Contents\Database\Logs\ for Solo) and retrieve the Genie_Verify_Log.xml
On a Windows server: Navigate to C:\Genie\Server\Server Database\Logs\ (or C:\Genie\Solo Application\Database\Logs\ for Solo) and retrieve the Genie_Verify_Log.xml
Once you have saved the Genie_Verify_log.xml file, please attach this to an email to firstname.lastname@example.org. Please also provide any details of issues you were experiencing in Genie before doing the verify.
Genie Solutions recommends you contact Genie Support whenever you require assistance with resolving errors. It’s strongly advised that you don’t attempt any of the options in the Repair tab of the Maintenance and Security Centre window without instruction from Genie Support.