FAQs
This section includes frequently asked technical questions relating to Genie, networking and hardware
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Can Genie Client and Genie Server run on the same machine?
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Can Genie Support do our update for us?
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Can I have two Genie Server applications on the same machine?
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Can I use Genie on Wi-Fi instead of Ethernet?
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My internet is down. Can I hotspot instead?
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Our network is down! What do we do?
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What applications does Genie integrate with?
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What does it mean when it says my datafile is locked?
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What is the JWT user in my server admin window?
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Which scanners work with Genie?
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Why am I getting a User Identification window when I log in?
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Why am I getting an alert to pay my invoice?
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Why does my Genie application keep getting deleted or breaking?
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Why does my Genie crash when I'm away from my desk?
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