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  1. Genie
  2. Technical
  3. FAQs

FAQs

This section includes frequently asked technical questions relating to Genie, networking and hardware

  • Can Genie Client and Genie Server run on the same machine?
  • Can Genie Support do our update for us?
  • Can I have two Genie Server applications on the same machine?
  • Can I roll back to a previous Genie version after an update?
  • Can I use Genie on Wi-Fi instead of Ethernet?
  • Certified Advisers
  • My internet is down. Can I hotspot instead?
  • What applications does Genie integrate with?
  • What can I do if my network is down?
  • What does it mean when it says my datafile is locked?
  • What is the cloud adapter?
  • What is the JWT user in my server admin window?
  • Which scanners work with Genie?
  • Why am I getting a User Identification window when I log in?
  • Why am I getting an alert to pay my invoice?
  • Why does my Genie application keep getting deleted or breaking?
  • Why does my Genie crash when I'm away from my desk?
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