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  1. Genie
  2. Billing
  3. FAQs

FAQs

This section includes a range of frequently asked questions relating to Billing and Financials

  • Can I receipt two different payment types at once?
  • Can I recover a deleted invoice?
  • How can I include full item descriptions on my invoices?
  • How do I add Direct Deposit details to an invoice?
  • How do I cancel an ECLIPSE claim?
  • How do I change a payment type when reconciling banking?
  • How do I know how much to pay my assistants?
  • How do I know if a patient hasn't been invoiced?
  • How do I receipt an EFTPOS payment in Genie without triggering Tyro?
  • How do I reprint a WorkCover / TAC Certificate?
  • How do I see all sales for a certain item?
  • How do I stop a certain item number appearing for every patient?
  • Which payment date appears when a deposit is applied?
  • Why are there no invoices in my patient's Account History?
  • Why is my patient's account balance incorrect?
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