General Troubleshooting
Experiencing issues with your Genie? Find helpful articles to delete 4D preferences, verify your data and other troubleshooting steps.
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Archiving and Culling
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Associated Blobs Error
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Deleting 4D Preferences
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Error 10030/10031: Desynchronisation Has Occurred
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Error 9913 - Network Lookup Failed DNS Error
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Failed Backups
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General Slowness
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How to Restore a Backup
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Invalid Results
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Locked Record Alert
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Maintenance and Security Centre
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Network Troubleshooting
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Optimising Genie Server
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Permissions
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Restarting the Genie Server
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Scanning Troubleshooting
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SVG Parser Runtime Error
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Too Many Users
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Troubleshooting Labels
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User Identification Window at Login
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Verifying your Genie Data
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What to do if Genie won't start
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Wi-Fi vs Ethernet
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