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General Troubleshooting

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Experiencing issues with your Genie? Find helpful articles to delete 4D preferences, verify your data and other troubleshooting steps.

  • Archiving and Culling
  • Associated Blobs Error
  • Deleting 4D Preferences
  • Error 10030/10031: Desynchronisation Has Occurred
  • Error 9913 - Network Lookup Failed DNS Error
  • Failed Backups
  • General Slowness
  • How to Restore a Backup
  • Invalid Results
  • Locked Record Alert
  • Maintenance and Security Centre
  • Network Troubleshooting
  • Optimising Genie Server
  • Permissions
  • Restarting the Genie Server
  • Scanning Troubleshooting
  • SVG Parser Runtime Error
  • Too Many Users
  • Troubleshooting Labels
  • User Identification Window at Login
  • Verifying your Genie Data
  • What to do if Genie won't start
  • Wi-Fi vs Ethernet
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