Submit a request

Use the below form to send a request through to the Genie support team. Our friendly team are available from 7.30AM - 7.00PM AEST, Monday to Friday.

When completing this form, please include as much information about your request as possible so that we can get the right team member on it!

Please enter the details of your request, including your GEN/GTU number. A member of our support staff will respond as soon as possible.

Choose Service Request if you have a question or feedback about the product, or Incident if you are experiencing a problem with the product

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