Faxing -Through Genie

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3 comments

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    Krystian Martin

    Hi David,

    If you are referring to sending letters back to a patient's referrer or interested party (e.g. usual GP), my first recommendation would be to actually use Healthlink as it is much easier and far more secure for delivering "sensitive" information.

    At our practice we do have the ability to send PDF documents from Genie using an eFax service via our Microsoft Outlook.

    Essentially our process is we go into the patient letter, print it to a PDF printer (e.g. PDF Factory or PDF Creator), we then click the Email button within the PDF printer application and it launches a new email message in Microsoft Outlook with the PDF file attached. We then send the email to the recipients fax number in the format of phonenumber@ourfaxserviceaddress (e.g. 61893800300@fax.service.net.au). The eFax service on our server then sends the PDF file to that fax number. 

    What eFax service we are using - I cannot tell you as it was all setup by our IT company a long time ago. But your own IT company should be able to suggest/setup a similar service for you. 

    Hope that helps!

    Krys

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    Reception

    Hi David

    I second what Krys has said regarding Healthlink as the first option. 

    We were set up to fax directly from within Genie, by selecting print and then we had the printer options which included fax, which we selected and it was easy.

    However, since we have moved to eFax it is not that simple for us anymore as our Genie email address & main outlook email address are different.  We now have to save document to pdf then fax through our main outlook email.  A bit more fiddly & frustrating. 

    However, if your Genie email & Outlook email are the same then there should be no issues using eFax from within Genie.

    Regards

     

    Brenda

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    John Mackay

    Hi David

    I have always wanted to save paper and fax directly from Genie. The other day I succeeded but the method would be probably very specific to our set up. Genie 9.2.2 on Mac. Mixed environment Mojave, High Sierra, and server still on Sierra. Multifunction printer/scanner/fax is Canon Image Runner Advance 500i.

    I discovered fax drivers on the Canon support site which cover many models, ( mac-fax-v4152-04.dmg) The documentation is a bit flaky and difficult to follow but was able to install to my client computer. Then set up the fax as  a "new" printer, just labelled it as Canon Fax. Used Bonjour as the interface (you can also try IP address). I discovered that most of the programs in Mojave would not fax, but Genie does, as does Firefox. When the letter is done in 4D write, you select print, choose the fax as the printer, then in the dropdown box labelled Layout, change that to General Settings. This gives a destination list where you can add the fax number, or choose it from Contacts. Print and voila. It does (much to my surprise) work. My previous multifunction printer was a Ricoh. I never succeeded as they did not provide mac drivers for fax.

    Regards

     

    John Mackay

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