FAQs
- How do I check a claim's status with Medicare?
- How do I know if a Patient Claim has been accepted?
- How do I resubmit a batch to Medicare or DVA?
- How do I send a patient claim if I forgot at the time of billing?
- How do I stop a bulk bill claim from appearing in the New Transmission window?
- I am getting a task that my cloud adapter is offline
Medicare Online Errors
- Error -49 or -54 Unable to create PSI store
- Medicare Online Error 5: Invalid string does not match pattern
- Medicare Online Error 5: Invalid string the maximum length must be at most X (got Y)
- Medicare Online Error 401: Cannot find valid subscription for the incoming API request
- Medicare Online Error 401: Failed to send data to Medicare Online
- Medicare Online Error 500: Received HTTP Status 500 - Internal Server Error
Claiming and Transmissions
- How do I create Bulk Bill / DVA invoices?
- How do I transmit Bulk Bill / DVA claims to Medicare?
- How do I retrieve reports for Bulk Bill and DVA claims?
- How do I deal with exceptions on my Bulk Bill / DVA claims?
- Medicare Exception - Item fully paid
- Medicare Exception - Item fully unpaid
Certificates and PSI Store
- Certificate Manager in Genie
- I am getting an alert when logging in that PKI certificates have expired or will expire
- I've updated my Genie but I'm still receiving an alert about expiring PKI certificates
- Setting up HIC Online
- The PSI Store, Certificates & Passwords
- Updating expiring NASH certificates