We're excited to announce a new, faster way to get in touch with our Genie support team!
When you have a question or issue with Genie, we understand it can be difficult to continue running your practice efficiently while simultaneously trying to get help from us, especially if we are experiencing long wait times during a busy period.
To assist you in getting you the help you need, when you need it, we're introducing live chat functionality to connect you instantly with one of our support team members.
Head to any page on the Knowledgebase (Special > Knowledgebase) and click the chat icon in the bottom-right corner.
You can either start typing straight away to search our Knowledgebase for an answer, or use one of the following prompts:
* These options are subject to change in future.
If you want to speak with someone from our digital support team, choose the option.
Fill in a few details so that we can better understand who you are, and what your question is.
Once you've submitted these details, you'll be connected with one of our chat agents, where we'll help you get to the bottom of the issue as soon as possible.
Our live chat service is available 9.00am - 5.00pm AEST, Monday to Friday.
Availability may vary due to public holidays.
Outside of our operating hours, you can still use our answer bot to search the Knowledgebase for an answer to your query. Alternatively, you can leave your details to raise a ticket with the support team, who will action your request when they are next available.