Once you have transmitted your bulk bill (Medicare) and DVA (Department of Veterans' Affairs) invoices, there are two different reports that can be retrieved for each claim - an exception report, and a payment report.
The payment report will provide details of the amount that Medicare paid on the batch, and the exception report will show any problems that Medicare have identified with the claim.
- Navigate to File > Maintenance and Reports > Daily > Bulk Bill / DVA Transmission.
- Highlight the claim(s) sitting in Awaiting Reports (using the Shift key to highlight multiple claims at once), then click the button.
If there are reports available for the claim(s), they will disappear from the Awaiting Reports view and move to either Exceptions to Review or Ready to Receipt. Once the reports have been retrieved, you can deal with the exceptions and / or receipt the claim(s) accordingly.
If there are no reports available for the claim, you will receive the following alerts:
This usually means that Medicare has not yet had the time to assess your claim. Check back again in a few days, otherwise you can contact Medicare to check on the claim status.