Medicare Online Error 500
|Received HTTP Status 500 - Internal Server Error|
|Cannot read property 'map' of undefined|
When does this error appear?
This error will appear when attempting to create a new Bulk Bill, DVA, ECLIPSE or patient claim.
What does this error mean?
This error indicates an issue with Genie's Medicare Online service that is causing a miscommunication between Genie and Medicare Web Services. This could be due to Medicare experiencing a degradation in their services, which you can check on this Services Australia page.
How do I resolve this error?
Please submit a request to our support team so that we can investigate this issue.