Medicare Online Error 9657 |
|
| LSPN is not recognised | |
| Further processing will be terminated. |
When does this error appear?
This error will appear when attempting to create a new transmission in File > Maintenance and Reports > Daily > Bulk Bill/DVA Transmission.
What does this error mean?
The LSPN (Location Specific Practice Number) in the selected Site of Service for the invoice is not recognised as valid by Medicare.
How do I resolve this error?
- Find the problematic item. Upon closing out of the error, the problematic item should be highlighted in your transmission list.
- Navigate to Open > Patients, search for and highlight the patient, and then navigate to Billing > Account History.
- Double-click the invoice on the left-hand side of the Account History window and take note of the Site of Service and Provider. Click Save.
- Navigate to File > All User Preferences, double-click the provider and navigate to the Practice Sites tab.
- Double-click the Practice Site selected on the invoice and ensure that the correct LSPN is entered. Click OK and then Save out of the User Preferences.
- Within the New Transmission window, click Create Transmission to attempt to transmit once again.
- If you still receive an error when submitting the claim, please check your LSPN number on the LSPN register and confirm the LSPN registration is complete by contacting Medicare eBusiness on 1800 700 199.
If you continue to have trouble submitting a claim, please submit a request to the support team.