Medicare Online Error 9635 |
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| Check Servicing Provider. May not be able to provide the service for this item at date of service. | |
| Further processing will be terminated. |
When does this error appear?
This error will appear when attempting to create a new Bulk Bill, DVA, ECLIPSE or patient claim.
What does this error mean?
This error indicates that the provider isn't properly registered with Medicare to submit this claim, as of the item's Service Date.
How do I resolve this error?
Firstly, confirm that the correct Service Date is entered for any items you're attempting to submit. If this is correct, please contact Medicare eBusiness on 1300 700 199 to confirm your doctor is properly registered to be able to claim online at your practice.
If you continue to have trouble submitting a claim, please submit a request to the support team.