You may have an ECLIPSE claim return with exceptions to review, however, the claim has still been fully paid. This means the current charge is equal to the total benefit that you were paid.
Highlight the claim in IMC Claims Control > Exceptions to Review and click the button.
- In the Processing Report, highlight the item in red and assess the messaging returned from Medicare or the fund. This will usually be related to the patient's Medicare card details being updated.
- Click Edit Patient in the bottom-right to open the patient's demographics, then click the button to update their Medicare details.
- Click Save to close their demographics.
- Click Close in the Processing Report and the claim will now move to Awaiting Remittance Advice or Ready to Receipt, where you can finalise and receipt the claim.
If your claim has any other items that are part paid or fully unpaid, these must be dealt with before the claim will move from Exceptions to Review.