If you're requiring phone assistance from the Genie support team on 1300 889 362, you will be presented with the following options:
| OPTION | QUEUE | OPERATING HOURS |
| PRESS 1 | If you are experiencing difficulties with your update, or receiving Medicare Online or cloud adapter errors | 8.30AM - 5.00PM AEST |
| PRESS 2 | If you are experiencing a problem with accessing Genie | 7.30AM - 7.00PM AEST |
| PRESS 3 | If your enquiry is in relation to billing, claiming and financials | 9.00AM - 4.00PM AEST |
| PRESS 4 | For all other enquiries | 7.30AM - 7.00PM AEST |
While our support team is always ready and happy to take your call, we strongly recommend using our content-rich Knowledgebase, where you can find the answer to any Genie-related question you may have!
Finally, to ensure that we can answer all pressing phone enquiries in a timely manner, any non-urgent billing-related enquiries should be submitted using the 
button in the top-right of the Knowledgebase and our support team will reach out within 3 business days.