If you are using My Health Record (MHR) in Genie via the CSP (Contracted Service Provider) method, you have the option of uploading specialist letters to MHR. This means that sometimes you'll need to either supersede a letter, or delete it from My Health Record entirely.
Before you begin
You must have completed the registration and activation steps to have My Health Record communicating with your Genie software. If you have not done this, navigate to our Getting started with My Health Record article to set up your practice.
Deleting a letter from My Health Record
Deleting a letter in MHR and Genie
If deleting a letter completely (from Open > Outgoing Letters or from within a patient's clinical file), you will be prompted with an alert
Deleting a letter in MHR only
If you are only wanting to remove a letter from My Health Record, right-click on the letter in the Contacts list of the patient's clinical file and choose the Remove from My Health Record option in the list.
You will then be promoted with an alert to choose a reason for deletion.
Superseding a letter from My Health Record
If you don't need to delete a letter entirely, but rather just need to make some changes, you can supersede this letter from within Genie. Navigate to the letter that was uploaded, and make the appropriate changes to the letter.
Upon clicking Save after changes are made, Genie will upload the letter and replace the existing letter in My Health Record.