As the Administrator of Genie, you may sometimes receive a task advising you of an error importing pathology results on your server. This article will detail why you receive these tasks and what you need to do to deal with these.
Before you begin
It's a good idea to review our article on Importing Pathology & Radiology Results if you are unsure about how the process of importing result files works on your server.
It's also handy to know which computer is setup to import results on your network. In most cases this will be your Genie Server computer, but this can also be setup on a Client workstation.
Please contact your nominated IT if you are unsure which computer this is for your practice, or if you need help gaining access to your Genie Server.
With regards to the task seen below, the most common cause for this message is a problem with the file format.
In the example above, the file is in TXT format. When importing results via the Genie > LabRslts folder, Genie is only able to import result files in ORU, HL7 and PIT format. If the files are in any other format, Genie will not import the file and this task will be generated.
As mentioned in the task, the result is then moved to the Invalid Results folder on the server. This folder can be found at C:\Genie\LabRslts\Invalid Results on Windows, and at Macintosh HD:Applications:Genie:LabRslts:Invalid Results on a Mac.
You may need to speak with your nominated IT if you do not have access to your server to check this.
Note: when investigating the result, make a note of the name of the invalid file listed in the task message before attempting to find this on the server, as it will make locating the problem file much easier.
If the file is in the wrong format
You'll need to contact the laboratory responsible for sending the result and ask them to resend it in one of the supported formats mentioned above.
If the file is in the right format
If the file is an ORU, HL7, or PIT file and you are still having trouble importing it, the problem could be with the content of the file itself.
If you are unsure how to determine this, you can contact Support on 1300 889 362 or via firstname.lastname@example.org so we can investigate the file further. We may be required to obtain a copy of the problem result so we can try importing the file in our test environment to see if we also experience the same behaviour.
When checking the Invalid Results folder, if you are unable to find the file mentioned in the task, it's possible Genie may have imported this result despite the initial error.
To confirm this, you can check in C:\Genie\LabRslts\Imported Results\ on Windows or Macintosh HD:Applications:Genie:LabRslts:Imported Results on a Mac to confirm if the file is now in this folder.
If you are able to locate the file in Imported Results, this indicates Genie has successfully imported the file and you should be able to find this in Genie Client by going to Open > Pathology and Radiology.