Please note that we are no longer accepting new registrations for TeleConsult at this time.
In response to the current climate, we recently released our latest product in our suite of Advanced Extras - TeleConsult, powered by Amazon Chime. This web-based tool allows you to quickly and securely connect with your patients for a telehealth consultation. If you are running Genie v9.3.6 or above, you can now access this feature from directly within Genie.
The TeleConsult tool will run seamlessly from your default web browser, and is easily accessible from either your Appointment Book, or within a patient's clinical file. If you are not running the latest Genie version, you can navigate to the TeleConsult home page outside of Genie, then enter your patient details to start your consultations.
Before you begin
In order to access TeleConsult from within Genie, your practice will need to be running Genie v9.3.6 or above. Please navigate to our updating article for steps on how to update to take advantage of this feature. If you are unable to update for any reason, TeleConsult is available outside of Genie following the steps in this article.
Please note: If you are accessing Genie through a remote connection, we recommend launching TeleConsult directly on your local machine, then manually entering patient details, as your remote connection may not be able to access your local audio/video inputs.
In the Appointment Book, simply right-click on a patient's name when it's time to start your remote consultation and select the Join TeleConsult option as highlighted below.
Upon clicking Join TeleConsult, you will be directed to your default web browser to the TeleConsult web page.
Within a patient's clinical file, simply click the new TeleConsult icon that appears in the top-left row of icons as displayed.
Just as the Appointment Book option above, you will be directed to the TeleConsult web page in your default web browser.
If you are not logged in already when you access TeleConsult via Genie you will be presented with the login screen. Enter in your registered email address and password into the corresponding fields, then click LOGIN.
If you are not currently registered to use TeleConsult, you can simple click the Register button below the Login window, or visit our website.
When you enter into TeleConsult for the first time, you will need to set up your microphone, speaker, and video. Ensure you allow your browser access to your microphone and speaker, then navigate to the Settings in the bottom-right of the window to manually select the correct inputs.
Inviting the patient
If your patient has a mobile number and/or email address entered in Genie, these fields will automatically come across to the invitation. Select your invitation method from the drop-down, then click SEND INVITATION.
Please note: If your patient does not have a mobile number and/or email address entered in their demographics, you will need to manually input this information first.
You can adjust your audio/video inputs at any time by clicking on the Settings button. You can also use the buttons shown below, which are displayed at the bottom of your web browser. These can be used to mute your microphone, disable your video or adjust your video quality by clicking on the arrow and choosing from the list.
Ending the TeleConsult
Once you have concluded your consultation, simply click the button to be taken back to the home page, where you can easily enter in another patient's details and start another consultation.
You can then close this browser window, and when you are ready to start another consultation, simply open the browser again from the patient's appointment or their clinical file as specified above.
Once you have completed your consultations for the day, ensure you click the Logout button to successfully log you out.
If you are curious as to what the patient sees during this TeleConsult process, then please see our Knowledgebase article on Accessing TeleConsult as a patient. This may also be helpful if your patient is having trouble connecting to the consult from their device.
The following internet browsers are supported for use by Amazon Chime:
Mozilla Firefox (version 60 and later), for macOS and Windows
Google Chrome (version 78 and later), for macOS and Windows
Chromium-based Edge (version 79 and later), for Windows
Chromium-based Electron (Electron 7 and later, with Chromium version 78 and later)
Safari (version 12, audio and video only, no content sharing), for macOS
Safari (version 13 and later, content sharing with screen capture requires turning on the Develop, Experimental Features, Screen Capture feature in the browser), for macOS
Opera (version 66 and later), for macOS and Windows
Mobile phone devices:
- Google Chrome