Why is my claim paid but shows $0 claimed?

If your batch is sitting in Ready to Receipt with a paid amount but the claimed amount is $0, it is likely that the items have been deleted from the batch. To confirm this, highlight the batch and click the View Processing button.

This will show a list of all patients who were originally sent on the batch and which items were paid/rejected. If any items are showing a $0 claimed amount but have been paid, make a note of the name of the patient and close out of the processing report. You can then double click on the batch to see a list of items still in the batch.

If you notice a patient is missing from the batch, navigate to that patient's Account History and confirm whether the invoice is still there.

If it is, select the related invoice. Double click on the item to open the item profile. 

If the Batch No is blank, it likely indicates that this item has never been transmitted to Medicare/DVA through the online claiming channel, or has been removed from its original batch. This is possibly because the original invoice was sent through but then deleted and recreated. 

If you are unsure how to proceed with this claim, please contact Genie Support who can provide further instructions.