If your batch is sitting in Ready to Receipt with a paid amount but the claimed amount is $0, it is likely that the items have been deleted from the batch. To confirm this, navigate to the patient's Account History and confirm whether the invoice is still there.
If it is, select the related invoice. Double click on the item to open the item profile.
If the Batch No is blank, it likely indicates that this item has never been transmitted to Medicare/DVA through the online claiming channel. This is possibly because the original invoice was sent through but then deleted and recreated.
If you are unsure how to proceed with this claim, please contact Genie Support who can provide further instructions.