Every now and then, it may become necessary for you to resubmit a Bulk Bill or DVA batch through the Medicare Online system. This most commonly occurs when Medicare or DVA simply doesn't receive the batch due to a systems or registration issue, but it can also be necessary when an entire batch is rejected. Fortunately, the process for doing this is quite simple.
Note: Before attempting to resubmit a batch, you first must be certain that Medicare/DVA will not be processing the batch. If a claim is deleted from Genie but is still processed, you may receive exception and/or payment reports that you will be unable to action, which can lead to confusion and possible lost income. If you are unsure, contact Medicare on 132 150 and enquire about the batch number in question.
Once you're ready to resubmit the batch, simply navigate to File > Maintenance and Reports > Daily and select the Bulk Bill/DVA Transmission option.
Locate the claim you wish to resend and double-click on it to open the Claims window, which will show
If you are certain you want to delete the batch, click the Delete button at the bottom. Please do this with caution, as batches cannot be restored once they have been deleted.
You will receive the following confirmation prompt:
Once deleted your claims should then reappear in your New Transmission window ready to send.