Re-sending a whole claim
If no payment was received for the claim, it will need to be deleted as there is nothing to receipt. It can then be corrected and re-sent.
To do this, highlight the claim in the list in the ECLIPSE Claims Control window and click Delete Claim, then accept the prompt. Genie will ask what you would like to do with the invoice – you will need to select to Keep it.
You then need to address the exception.
If you were able to fix the exception, you can resend it by highlighting the invoice in the patient's Account History, then highlighting all items on the right (click on the first item, then press Ctrl/Cmd + A to highlight them all). Click Resend IMC Exceptions, enter the appropriate information in the window that opens, and click OK.
If you've had an ECLIPSE claim come back with exceptions, you will need to deal with these before receipting any paid items, and then send off the exceptions again. For more detailed information on correcting exceptions, please review our How to Deal with ECLIPSE Exceptions article.