If you've included one of the following references in your letter, you may find that it's pulling in the wrong record:
- Account Holder
- Employer Insurer Details
- Next Appointment
- Referring Dr
- Usual GP
- Workcover Claim
- Workcover Certificate
To point Genie to the right record, you can use the Load options in the Expressions tab. Simply double click the appropriate option (e.g. to choose a different appointment, select Load Appointment).
You will then be prompted with a list of records to choose from.
Highlight the appropriate record and click Select. Genie will then input this information.