Your networked Genie system (Genie Clients connecting to Genie Server) requires a stable network connection in order to work. But this isn't just down to your router and cables; Genie Client performs at its best with user input keeping its network connection active. As a result, you might find that Genie Client stops working after spending some time away from your desk.
If Genie is crashing after periods of inactivity, this may be indicative of your computer's sleep and/or power saving settings. These settings will be dependent on the operating system of the computer you are using but can be checked using the following instructions:
You can review these settings by navigating to System Preferences > Energy Saver. While the settings may vary between Mac operating systems, please ensure the following settings are specified (if available):
Primarily, ensure the 'Prevent computer from sleeping automatically when the display is off' setting is ticked, and the 'Put hard disks to sleep when possible' is unticked.
Apple computers also have an option for applications to be put to sleep by the computer when it thinks they are not in use. This feature can result in Genie Client being disconnected and should be disabled to prevent this. To check this setting follow the below instructions:
1. Open a Finder window.
2. Select Applications > Genie
3. Right click on the Genie Client Application and choose 'Get Info'.
4. Select the tickbox 'Prevent App Nap'. Save out of this window.
You can review these settings by navigating to Control Panel > Hardware & Sound > Power Options > Edit Plan Settings. In this window, ensure the 'Put the computer to sleep' setting is specified as 'Never'.
You can review these settings by navigating to Settings > Power & Sleep. In this window, ensure the Sleep settings are specified as 'Never'. Additionally, ensure the 'On battery power, stay connected to network while asleep' is ticked.