Some anti-virus programs see the Genie application as a threat and will therefore try to shut it down. This may present in errors or the application disappearing completely. To ensure that Genie and your antivirus can co-exist, you will need to ensure that Genie is whitelisted within your antivirus software. This is not something that Genie Support is able to assist with. If you are unsure how to proceed with these adjustments, please contact your IT representatives.
If this does not resolve your issue, please contact Genie Support who will be happy to help.
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