Why don't claimed and paid match in Ready to Receipt?

If you have claims sitting in Ready to Receipt but the paid and claimed amounts do not match, it is likely that the exceptions have not been dealt with appropriately. In this case, select Retrieve Reports at the top of the screen and you will be prompted as to whether you want to retrieve the reports again.

Select Re-retrieve and your claim should return to the Exceptions to Review window. You will need to work through the exceptions again until all have been dealt with. Once all exceptions have been dealt with the claim should move to Ready to Receipt. 

If the paid and claimed amounts still do not match, please contact Genie Support to look into this for you.