If you have just set Genie up on a new computer you may receive the following prompt when trying to bill to Medicare or DVA:
If you are receiving this alert on a new machine, this usually indicates HIC Online is not installed on that machine. You can install HIC Online using the instructions in the Setting Up HIC Online article.
If you are getting this alert on a computer that allowed you to send claims previously, please upload your HIC Online Logs for Genie Support to review. Please then contact our Support Team who can provide instructions on how to proceed.