Readdressing when creating the letter
When creating a red quill letter, Genie will default to sending the letter to the patient's Usual GP or Referring Doctor. To readdress the letter to another person in your address book, simply click the readdress icon
in the top-left of the letter and search for the correct recipient.
Readdressing when importing the letter
When importing transcribed letters, you can change the Addressee in Open > Import Transcribed Letters. Double-click in the Addressee column against the letter and you can search for the correct addressee from your address book.
If the letter has already been saved
If you have already saved the letter against the patient then unfortunately you cannot readdress the letter. You will need to create a new letter and readdress before saving.
Comments
1 comment
In the Recent announcement from Genie:
"an issue we have found in the 9.3.8 15 October 2020 release of Genie. It has been brought to our attention that when using the re-address icon in a referral / reply letter, the Address Book fields within the body of the letter do not update accurately.
The recipient information at the top of the window, however, is updated correctly. We are looking at re-releasing Genie v9.3.8 early next week, and will contact you again once this has become available.
In the interim, you will need to delete and re-add the Address Book fields in the body of the letter if you are using the re-address icon"
Your fix is slightly more complicated than needs to be (unless of course you have already populated the body of the letter before re-addressing), 2 easier fixes, 1. Re- address before choosing the template or 2. change the template then switch back to the original/correct template and the address will be updated, saves having to work out what to delete and what to leave. hope this is helpful
Dr Brian Conway Adelaide