Database Replication: Prompt not Appearing

If you are not receiving the prompt to synchronise the Solo database with the Server database, this often indicates one of two things:

1. Genie Solo cannot connect to the Genie Server

If you know that it has been some time since your last replication, you can confirm a connection to the Genie Server by launching Genie Client. If this is unsuccessful, you should ensure that you are in the practice, are not experiencing network issues and that the Genie Server application is running. More information on troubleshooting this can be found in the Network Troubleshooting or What to do if Genie won’t start articles.

If Genie Client connects successfully and you can log in, you should next confirm that the SQL Server has been turned on and replication is enabled, as you would have done in the Initial Setup above. Please navigate to File > Maintenance & Reports > Administrator and select the Create Data Copy Script button while holding Alt/Option. If either of the lights in this window are red, you will need to enable replication and/or turn on the SQL Server accordingly. If the Genie Server has recently been restarted or updated, it is not unusual for the SQL Server to not be running. 

After reviewing these settings and making any necessary changes, once you have two green lights click the Export the Server Configuration button to allow the replication settings to be saved to the machine. You can then close Genie Client and launch Genie Solo. If you still do not receive the option to synchronise the database, you may wish to contact Genie Support for further troubleshooting assistance.

2. You have not waited thirty minutes between replications

If you are required to perform two replications back to back, you may note that you will not receive a prompt to perform the second replication. This is designed to prevent users from unnecessarily continuing to replicate their database.

To bypass this limitation in order to replicate a second time in a thirty minute period, you should launch Genie Solo and then immediately hold the Ctrl/Cmd key on your keyboard. This will cause the synchronisation prompt to appear.