AHSA Access Gap Cover

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4 comments

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    Stephanie Love

    It would be good if the maximum gap was only able to be changed in the billing items menu as our doctors quite often put their custom gap into the maximum gap box when doing an estimate then change the maximum gap to whatever the fee was that put in accidentally

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    Liesl Thrum

    Hi Stephanie Love, thank you for your comment. I will submit this feedback to our product team, however, I thought I would also just show you the alert that will appear any time the "Use Fund's Gap" field is edited within the Quotes window. If the doctors are usually charging a custom gap for their procedures they will need to utilise the "Use Custom Gap" option as the alert suggests.

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    Stephanie Love

    Hi Liesl, yes I'm aware of the alert and they do use the custom gap box but they don't always read alert boxes and are usually doing things quickly and end up changing the maximum gap instead which sometimes results in patients being undercharged. It would be good is max gap box was 'greyed out' so it can't be changed from the estimate screen.

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    Liesl Thrum

    Hi Stephanie Love, I agree that definitely makes sense from a workflow perspective. I will submit this feedback to our product team for consideration.

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