There are particular ports required to be open on your firewall or router in order for the Genie applications to access important areas such as Software Updates, send and receive SMS appointment reminders, diagnostic reports and to transact with Medicare Online Claiming. The following article outlines which ports you will need to have open for Genie to perform these functions.
Before you begin
Please liaise with your IT support representative or network administrator for assistance with firewall port configuration. Genie Solutions is unable to assist with network or firewall configuration.
The following ports are required to be open on your firewall or router to allow Genie to receive software updates, send and receive SMS appointment reminders, diagnostic reports and to transact with Medicare Online claiming.
If you are unsure if the above ports are open to allow outbound traffic to our web server, click on the link to each of the ports above. If the port is open you will see a page with the words 'Your network allows you to use this port'. If no page will be displayed or a 'page not found' error may be displayed. An unsuccessful attempt confirms that you have firewall rules or packet filtering in place which need to be adjusted for the above ports.
If you have firewall software running on your internal network you will need to ensure that exceptions are made as follows to allow Genie Client/Server connections:
TCP and UDP exceptions:
- Port 19812
- Port 19813
- Port 19814
If any modifications have been made via Edit > Database Settings in the Genie Server application, the above port numbers may be different.