The PSI Store, Certificates & Passwords

If you're planning on using online claiming for Medicare, DVA or Private Health claims, then you will need to have configured HIC Online. You will also require appropriate registration and certificates from Medicare.  The PSI Store is the place where details of your encryption and digital signing certificates are held. The PSI store is a file which by default is located in a folder unique to the current combination of application name (i.e. Genie), application type (Solo, Server, or Client), computer name (if running under Terminal Services, this will be the name of the local computer, not the name of the Terminal Server machine), and full path to the Genie application. 

The unique folder is named as follows:

<app_name>/<app_type>_<uniqueid>/HICOnline

where:

<app_name> is the name of the application, i.e. Genie

<app_type> is the type of application, i.e. Solo, Client or Server; and

<uniqueid> is a number calculated from a combination of the full path to the application and the current machine name

The location of this folder structure is dependent on the operating system in use:

Windows XP and 2003 Server:

C:\Documents and Settings\<username>\Local Settings\Application Data\

Windows Vista and Windows 7:

C:\Users\<username>\AppData\Local\

Macintosh:

/Users/<username>/Library/Applications Support/

The PSI store is created and maintained using the HIC Online PSI Store function located in File > Maintenance & Reports > Administrator. Any changes to the PSI store (including its creation) need only be done from one client machine. Any other clients will pick up the changes the next time they use any HIC Online functions.

Passwords

Passwords are issued with both the Healthcare Location Certificates and the Healthcare Individual Certificates when they are obtained from Medicare Australia. HIC Online cannot be installed or run without these passwords so it is vitally important they be kept in a safe place when they are received.

The Location Certificate passphrase used for the PSI store is changed by the user and remembered by Genie when the PSI store is created. If, however, the PSI store needs to be recreated for some reason, the initial password supplied by Medicare Australia will be required.

If you are using iKeys, the Individual Certificate passphrase associated with each iKey is required each time a claim is made. If you forget or lose this password the key is useless and must be returned to Medicare Australia to be reset. Additionally, the keys are configured such that 10 consecutive incorrect password attempts will lock the key and again it must be returned to Medicare Australia to be reset.