Please note: We have recently been made aware of an issue within Genie v9.3.X, whereby it is not possible to ‘Drop Users’ via the Server Admin window. This impacts this area accessed through the both Server Admin Window (Users tab) within your Genie Client application, as well as the Genie Server application (Users tab) itself.
If users are correctly logging out of Genie via File > Quit (Windows) or Genie Client > Quit (Mac), the User list on the Server should correctly reflect this. However, if you do identify that there are users who haven't logged out in this way, and you are unable to complete the 'quit' process via normal methods, the workaround is to select the Processes tab, highlight the Background Process loop for the user you wish to remove and then select the Above Process button.
This issue is not something our developers can currently overcome, as this requires a change by an external developer of the underlying platform Genie is written on. Once they have rectified this we will be able to incorporate their fix into a future release of Genie.
Should you be affected by this issue, please notify our Support staff via phone or email so that we may include your GEN number to the list of practices having reported this issue to ourselves; we will then endeavour to keep you updated when a fix for this issue becomes available.