We are aware of an issue within Genie v9.3.X and above, wherein it is not possible to ‘Drop Users’ via the usual method in the Server Admin Window. This impacts the Users tab in both the Server Admin Window within your Genie Client application, as well as the Genie Server application itself.
If users are correctly logging out of Genie via File > Quit (Windows) or Genie Client > Quit (Mac), the User list on the Server should correctly reflect this. However, if you do identify that there are users who haven't logged out in this way, and you are unable to complete the 'quit' process via normal methods, please use the following workaround.
- On your Genie Client computer, navigate to File > Maintenance & Reports > Server Admin Window;
- Click on the Users tab at the top, then highlight the user you want to drop and click Watch Processes at the bottom of the window;
- This will take you to the Processes tab. Highlight all processes shown in this window with the correct Session name, then click Abort Process;
When will this be resolved?
This issue is not something our developers can currently overcome, as this requires a change by an external developer of the underlying platform Genie is written on. Once they have rectified this we will be able to incorporate their fix into a future release of Genie.
Should you be affected by this issue, please notify our Support staff via phone or email so that we may include your GEN number to the list of practices having reported this issue to ourselves; we will then endeavour to keep you updated when a fix for this issue becomes available.