If you have logged into Genie and received a prompt that there are too many users logged in, then Genie thinks that you already have more users than licenses using Genie at the moment. If you know this isn't correct, then you can try the below steps.
Attempt to drop the user
On your Genie Client, navigate to File > Maintenance and Reports > General and select Server Admin Window. Select the Users tab at the top of the screen and you will be prompted with a list of users that are currently logged in. If you know one of them shouldn't be, you can simply click to highlight the user you want to log off and then select Drop User at the bottom of the window. This will kick this user off the Genie System.
Please note: We are aware of a bug in Genie v9.3 and above where the Drop User button does not in fact disconnect the selected user. You can instead highlight the user in the Users tab, then click the Watch Processes button at the bottom of the window. This will take you to the Processes tab, where you can highlight all showing processes for that user, then click Abort Process.
Restart the server application
If dropping the user doesn't work and you are still unable to log into Genie, you can try restarting the Genie Server application on your server computer. This will cause all Genie Client users to be kicked out of Genie so you will need to ensure everyone is prepared to go offline while you do this.
If neither of the above options are successful, please contact Genie Support who will be happy to look into this issue further for you.