The below article briefly answers the most frequently asked questions our Support Team receives regarding Images in Genie.
Before you begin
For general enquiries about images in Genie, please refer to the Images section of our Knowledgebase.
If you can't find an answer to your question below or on the Knowledgebase, please contact Genie Support who would be happy to assist.
Open the Image in the Image Browser window by highlighting it in the Clinical Window and selecting the Image Browser icon . Within the Image Browser window select the Image menu above the preview window and choose the option to Rotate.
There are two ways to email and image from a patient file. For option 1, you will need to have Genie Email Module configured.
1. Create a Referral Reply Letter and address it to the patient or someone in your Address Book. Using the options in the Expressions tab, select the option for Attachments. You will be presented with a list of eligible attachments from the patients Clinical Record. Select your chosen file and this will be added to your letter. You can also add in any relevant text you would like to include. When you're happy with the letter, select the Email button at the top of the screen and choose your method of sending (in body or as attachment). Click OK and Genie will open a new email for you with the letter in the body or as an attachment depending on what you selected. When you're happy with the email, simply hit send.
2. Open the Clinical Record and open the Image Browser for the patient. Select the image and then click the blue link at the top of the window, which will open a file browser.
You can then add this image to an email from Open> Email if you have the Email Module configured, or simply attach it to an email external to Genie and send it that way.
There are multiple reasons you may not be able to preview your PDF's.
1. You don't have QuickTime installed. Check to ensure this application is installed on your computer. If it isn't, quit Genie, install QuickTime and then launch Genie again.
2. You don't have GhostScript installed (Windows only). Please note: Ghostscript is not required for Genie Client installations if you are running Genie v9.2.2 and above, so these instructions are only relevant to 9.2.1 and below. You can check that GhostScript is installed by going to Special> Image Pro Control and reviewing the Where is Ghostscript? section at the bottom.
If there is nothing listed next to this, then GhostScript is either not installed or not linked. Select the Where is Ghostscript? option and a File Browser should open. Navigate to C:/ Program Files(x86) and look for a gs folder. If there is none, Ghostscript is not installed. If there is, open the folder and locate the .dll file. Select this and then OK.
3. There is no PDF printer installed on this computer. Ensure that a PDF printer has been installed and then try again
If none of the above options have resolved your issue, please contact Genie Support.
There are multiple ways to attach an image to a patient's file.Attach File From Disk:
By right clicking on a patient name in the Appointment Book or Patient List, you will have the option to Attach File from Disk. If you select this, you will be prompted to select a file from your computer. Clicking Open will automatically add the image to the patients clinical record attachments.Attach File From Process Folder:
By right clicking on a patient name in the Appointment Book or Patient List, you will have the option to Attach File from Process Folder. You will receive a drop down menu with images in the Process Folder that have been associated with this patient. Selecting the file will automatically add it to the patient file.Image Pro Control (Batch Process):
To add an image to a patient file using the Batch Processing method, highlight the patient in the Patient List or Appointment Book and select Special> ImagePro Control.Image Browser:
It is possible to add images to a patient's file through the Image Browser. To access this window, open the patient's Clinical Window and select the Image Browser icon . The Image Browser window will open. Simply select the Add button at the very top of the window and you will be prompted with a File Browser window, allowing you to search your computer for your new attachment. Select Open and it will attach this image to the patients file.
You may sometimes receive an error "unable to find image at [file pathway]" when Genie can no longer find the image at the usual location. This may be because you've merged the patient file with another, or there has been a change to the patient's surname.
To locate the image, you will need to jump onto your Server computer and open your Images folder from within your Genie folder. The default location for your Genie folder is C:/Genie for Windows or Applications: Genie for Mac. Within this Images Folder will be a list of A-Z folders which will have subfolders for each of your patients. Locate your patient's folders and copy the images from the old folder and paste them into the new folder.
Right click on the image in the Attachments list of the Clinical Window and select Size Image in the presenting menu. You will then have the option to Scale Down to Fit, Fit to Width, Fit to Height, Actual Size, or Enter Percentage. These settings will then save permanently for all images.
If you've added an image to the wrong patient's file, you will need to remove it and then add it back in to the appropriate patient. You may find it faster to open the Clinical Record and open the Image Browser for the patient. Select the image and then click the blue link at the top of the window, which will open a file browser.
You can then save this image to your computer and attach it to the correct patient.