From time to time, you may be required to delete your GenieWeb certificates in order to request new ones. New certificates are required if your IP address has changed, or you have decided you wish to have external access to GenieWeb and only have an internal IP address. You may also require new certificates once your current certificates have expired. This guide will step you through how to delete your GenieWeb certificates and request new ones.
Before you begin
Your GenieWeb certificates are installed on the machine that your Genie Server is installed on, meaning you will need access to this machine to be able to delete the certificates. If you are unsure of how to access your Genie Server machine, you may need to contact your IT representative or network administrator.
The certificates that need to be deleted are called cert.pem and key.pem. The instructions to locate these certificates on both Windows and Macintosh operating systems are as below:
Navigate to your Genie folder. By default, this will be C:\Genie. From within the Genie folder, navigate to Server\Server Database. In the Server Database folder, delete the cert.pem and key.pem files.
Navigate to your Genie folder. By default, this will be Macintosh HD:Applications:Genie. Right-click on the Genie Server application and select Show Package Contents. From here, select Contents, then Server Database. In the Server Database folder, delete the cert.pem and key.pem files.
Once the certificates have been deleted, you will need to request new certificates to use GenieWeb once more. Please see the Requesting certificates section of our Configuring GenieWeb article for steps on how to do this.
Once your new GenieWeb certificates have been installed, you will need to trust the security certificates for each of your GenieWeb devices. Please see our Configuring GenieWeb Devices article for steps on how to do this on different devices.
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