The last Mac operating system, macOS 10.15 Catalina, was released on 8 October 2019. We have identified that Genie software will not run on the new macOS Catalina release.
The macOS Catalina release has removed support for 32bit applications, which includes all current versions of Genie. As such, we will need to rewrite an immense amount of underlying code in Genie to make it a 64bit application. We have been working through this task for over a year prior to Catalina's release and will continue to do so. Until this coding has been completed Genie will not run at all on this operating system.
We are committed to delivering on this updated 64 bit application before Apple ceases support for macOS 10.14 Mojave. Beyond this deadline, we do not currently have a concrete ETA for a 64-bit version of Genie. To stay abreast of our progress toward a 64-bit release, please follow our 64bit Genie Compatibility Updates community post, which provides transparency and detail around the the work still remaining for our developers.
What are your options?
In the interim, if delaying an upgrade to macOS Catalina is not an option, we have tested virtualisation using Parallels and have found this to be a viable option. Parallels will allow you to run macOS 10.14 Mojave or earlier on your macOS 10.15 Catalina machine meaning you can maintain your Mac experience. You will need to seek the assistance of your IT Support to explore this or other options they deem suitable for you.
We have briefed our certified IT Advisers via a webinar, which has been recorded and will be available for all companies to be able to access this important information.
Disable automatic updates
Until you’ve spoken to your IT Support, we strongly suggest you disable all automatic updates via your Macintosh System Preferences to ensure your machine does not automatically update to this version.
We will continue to update our customers as we progress with the development of a 64 bit application. As always, our Genie Support team is available by phone (1300 889 362) or by email (email@example.com) to answer any additional questions you may have.