If you've got a specific question about your Appointments or Appointment Book, you may find a quick answer below in our commonly received questions.
Before you begin
If you can't find your question below, or the information doesn't answer your question, please contact our Support Team who will be happy to look into this for you.
If you're looking for more general information regarding Appointments, you may find the Appointments section of our Knowledgebase has some helpful articles for you.
How do I change my Appointment Intervals?
The appointment intervals can be changed for specific doctors via their own user preferences or globally by navigating to Appts > Appt Preferences. Please see our Appointment Preferences article for more information.
Why does my Appointment Book look different to my colleagues?
The display features of the appointment book such as font and size can be changed per user in Appts > Appointment Preferences. Please keep in mind that the Main tab applies to all users.
How do I resize the columns in my Appointment Book?
To resize the columns of your Appointment Book you must be in the Dates 
, Rooms 
or Simplified 
view.
To resize the columns, choose the sliding bar under the Icons table at the left of your appointment book, and slide this to the right to increase or to the left to decrease.
How do I change where my Navigation Palette sits?
Navigate to File > User Preferences > General. Choose either Bottom or Right from Position of Navigation Palette.
Why is my Calendar hidden and icons showing at the top?
If your Appointment Book icons appear as below, you have likely changed your calendar view.
Choosing the red Date bar will allow you to change the appointment view to hide calendar. To change it back, simply select the red Date bar again.
You will then receive the following prompt, where you simply need to select Change View.
Why are my patient names missing from the Appointment Book?
If you've found that your patient names are suddenly missing from the Appointment Book, or have been replaced by their SMS Replies, you may have accidentally turned on Toggle SMS Replies. To correct this, simply head to Appts > Toggle SMS Replies. Your patient names should then appear in the Appointment Book again.
If the patient names have been replaced by Notes, you may have selected the Toggle between Names and Notes display option 
, which can be found in your Icons Table (below). To bring your patient names back, simply select this icon again.
Why are all of my appointments missing?
If your appointments are all missing from your Appointment Book, you may have chosen to Hide Appointments. To turn your appointments back on, simply choose the Show Appointments 
icon in the bottom left corner of your Icon Table.
Once your appointments have been turned on again, the icon will fill with colour
Can Genie automatically put public holidays into my Appointment Book?
Genie cannot gather information about holidays and adjust the Appointment Book on it's own. If you would like your Appointment Book to show the Public Holidays, these will need to be entered manually.
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