If you've got a specific question about your clinical functions in Genie, you may find a quick answer below in our commonly received questions.
Before you begin
If you can't find your question below, or the information doesn't answer your question, please contact our Support Team who will be happy to look into this for you.
If you're looking for more general information regarding clinical functions, you may find the Clinical section of our Knowledgebase has some helpful articles for you.
A pathology or radiology request can be reprinted from Open > Investigations Audit.
The Doctor drop-down menu shows a list of all providers who currently have unlinked results. Doctors that have no unlinked results will not appear in this drop-down menu.
There are multiple areas in Genie with drop-down menus and you may find that some of the options are incorrect or no longer applicable. To remove an option, open the menu that you want to delete the option from. Hold down Alt/Option on your keyboard and then click the entry you wish to remove in the drop down. This should delete it from the list.
For examples of which menus this will work for, and other functions of this key, see our The Alt/Option Key article.
In Genie you have the option to use the large or small clinical window. To adjust which window you use, simply navigate to File > User Preferences > General and either tick or untick the Use Large Clinical Window option.
Dates in Genie appearing in American or US format, or even as 00/00/0000, are usually noticed on pathology imports and this issue is always due to a machine on the network having incorrect regional settings. Sometimes this may also result in an odd date coming up in the Linked field. This can also affect HIC Online, Pathology, Letters, and the Calendar Date.
To ensure you have the appropriate Date and Time settings allocated, please review the instructions in our Date and Time Settings article.
If you've opened the Obstetrics Hx tab is the Clinical window to find it's completely blank, there are a few possible causes:
- The patient's age is less than 12 years in their demographics
- Their Gender is not marked as F in their demographics
- The patient has been marked as deceased
To solve these issues:
- Correct their DOB so that their age shows correctly. If this is showing as 0 but the DOB is correct, check that the patient hasn't accidentally been marked as deceased. You may also need to go into Open > Patients and select Patients > Update Ages.
- Correct their Gender in their demographics
- Unmark as deceased
It is only possible to delete consults that you have created, unless you are the Administrator. If you are set as the Administrator, you are able to delete consults for any user.
There are a few reasons you might not be able to access a patient's clinical window and this will depend on the message you get when you try to open it.
1. Locked Patient Record: This will come up if someone else already has the window open. If you know that no other user is currently accessing it but Genie still says it is locked, you will need to try dropping the user. If this doesn't work then the Genie Server application will need to be restarted when all users are able to log off. For more information on Locked Patient Records, please refer to our article on Locked Record Alert
2. Enter XXX's Password: If you're getting the below prompt, it means that the user listed has locked this patient record so that only they can open it:
To open the patient record you will need to enter this user's password which will unlock the record.
To unlock the record permanently, open the patients Demographics window and select Unlock Clinical Record
You will be prompted for the user's password again. Once this has been entered, anyone will be able to access this record.
To set this up, navigate to Appt > Appt Preferences > Column Order and Rooms
Select the Add button next to rooms and you will be presented with the following window:
Add in the appropriate details and Save. This record will now be available in your Hospital drop down in the Procedure record.
If you have accidentally deleted a Consult record, it is possible to restore it by Alt + clicking on the Delete button in the Contact section of the Clinical Window.
It is only possible to restore records that have not been created on the same day you are trying to restore them.
If you're typing into the Preview section of the Clinical Window (as shown below), Genie will not Save any changes you make.
This is because the Preview section is only for previewing a document and not for edits. If you need to edit a consult, you will need to double click to open and make the changes in the Appended box.
When trying to reprint a script, you may receive an alert "You haven't entered a Prescriber Number in your User Preferences".
This is because the user does not have a Provider Type set in their User Preferences. For a practitioner you will need to choose your Provider Type and Speciality. You will then need to ensure that your Prescriber Number is also entered. If you are not a practitioner but work in an administrative capacity, you will need to select Receptionist under Provider Type.
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