Fee Schedule Status

Do you want to be kept up-to-date on when we receive new fee schedules that are to be made available to you, a Genie user, to use for your billing? If so, you’re in the right place!  

From time to time, Medicare will release updates to the Medicare Benefits Schedule. Likewise, other organisations such as private health funds and WorkCover also release fee schedule updates, sometimes multiple times throughout the year. This page is intended to advise you when new fee schedules have been received by us, even if they haven’t made it into Genie itself yet. 

Bookmark and regularly check this page for fee schedule status updates.  

Did you know?

When new fee schedules are released by Medicare, health funds, and WorkCover, they are not always provided to Genie. As a result, our team needs to track these schedules down so that they can then be processed into an appropriate format for download through your Genie application. This process can be quite in-depth and occasionally time-consuming, but you can rest assured - we're always doing our best to try and have these schedules available to you as soon as possible. These schedules can then be downloaded via your Software Updates menu in Genie. 

Fee Schedule Statuses

Different Status Meanings 

Available in Genie: If a schedule’s status shows ‘Available in Genie’, we believe we have the most up-to-date fees for the corresponding schedule, and these are already in Genie available for download.  

Being Processed: If the status shows ‘Being Processed’, the fund/organisation has recently released a new fee schedule. While this new schedule is not yet available in Genie, we have obtained the updated schedule and are going through the motions of processing the file into a format readable by Genie, ready for testing that will result in the file being uploaded, available for you!  

Issues Found: In rare cases, issues may be found during our processing and testing of a schedule. These issues may be a corrupt file, a result of the processing done to the schedule prior to this reaching us, or it may be as a result of the processing after reaching us. In any case, if a schedule reaches this status, we will endeavour to resolve the issues if in our power, or we will work with the fund/organisation to obtain a file that we can work with if the issue within the schedule was present prior to reaching us.  

Note: Not all the above-listed fee schedules will be available to you within Genie’s Software Updates, as some schedules are state-specific (such as HBF, WorkSafe).  

*ADF Health Services (formally known as Garrison Health by Medibank Health Solutions) fees will be applicable for services rendered 1 July 2019 onward. 

**Garrison Health fees will no longer be updated, as the contract between ADF and Medibank Health Solutions will cease from 1 July 2019. Services rendered after this date must be billed through Bupa's new online portal, with the fees available by downloading the ADF Health schedule. For more information on this change, please refer to the ADF Health Services article.

***If you have downloaded the 1 July 2019 Fee Schedule for BUPA before 18 July 2019, please re-download this as issues were found and the fee schedule has now been reissued.

****Please note - HBF have identified issues within their fee schedule that has resulted in doctors being underpaid. As a result, we have decided to pull the HBF fee schedule to prevent this from being downloaded within Genie until we have received and processed their revised schedule. We are expecting that we should receive this updated schedule in the near future. In the meantime, should you have any HBF claims to transmit, we would recommend clarifying with HBF directly to ensure you are billing the correct fees. Alternatively, you may choose to instead hold off your HBF billing until this has been rectified. 

If you believe a new fee schedule is available for any organisation/fund, please let us know by contacting our Support team.  

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