Configuring the Email Module

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3 comments

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    Health+ Clinic Team

    Does the email module only ever send in plain text format? We are noticing most patients receive the emails with carriage returns stripped, resulting in the whole message presenting as a single block of text, effectively a single line. This is causing readability issues when sending templated reminder letters to patients (eg via the Recalls window). As far as we can tell, the fault might lie with the parsing on the receiver's end, but allowing formatted text in the outgoing emails might help (as well as allow us to use bold text and hyperlinks where appropriate).

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    Daniel Grainger

    Hi, Health & Clinic Team!
    Have you tried sending in either of the other options available at the point of sending, ie: RTF format or PDF?

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    Health+ Clinic Team

    Hi Daniel,

    The PDF and RTF options sadly only attach the correspondence as an attachment, and generates an email that says "Please see the attachment: Letter-20210901.rtf". To many of our anxious patients, this looks too much like a virus email, and we fear the attachment will go unread. The email can be edited, of course, but then the time saved by using the Email module is lost again by having to edit each message. 

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