Please be advised that two Medicare global certificates will expire on 7th February 2019.
These certificates are required to use Medicare Online functionality, including verifying patients and sending claims, so it is recommended you complete the steps to update these certificates as soon as possible. If these certificates are not updated, your ability to transact with Medicare Online may be impacted.
To update your certificates, you will need to complete the process outlined on the Updating Medicare Online Certificates article at your earliest convenience. Please note if you do not complete these instructions before the 7th of February your Medicare Online functionality will no longer work as expected.
After completing the steps outlined in the article you should confirm the new certificates, expiring March 2022, have successfully loaded. To do this:
- Navigate to File > Maintenance and Reports > Administrator tab > HIC Online PSI Store
- Double-click on your store and click the Certificate Details button
- Navigate into the Medicare tab and confirm you can see two new certificates expiring March 2022
If you experience any issues updating your certificates, or you would like our Support team to assist you with the process, please contact us. Our team is available Monday to Friday, 7:30AM to 7PM AEST.