At Genie we take backups very seriously, so when you find that your backup has failed we recommend reviewing this straight away. Up to date backups are essential to ensuring your practice is able to return to work with minimal data loss if you do face some sort of data disaster.
Before you begin
- If you have not yet configured your backups and are wanting some more advice on this, please review our Backups article.
- We encourage you to take a regular backup as well as an additional, offsite copy of these backups in the case of a disaster that destroys your hardware (like a fire or inclement weather).
- It's also critically important to maintain historical backups, which enable you to look back at a copy of your data as it was at a period of time in the past. Keeping historical backups of your data is also a medico-legal requirement. These can be used in conjunction with automated backups. For more information on historical backups, please refer to the Genie Manual
There are many reasons that your backups may fail. These include:
- Lack of space on the hardware you are backing up onto;
- The hardware that Genie is configured to backup to is no longer available as it has been disconnected;
- Your server computer or Genie Server Application was not running at the time of your scheduled backup.
- If your backups are automated through the Genie Server application, the administrator will receive a task the next time they log in, telling them that the backup has failed.
- Through the Genie Server application under Maintenance > Preferences > Backup & Restore, you can nominate for Genie to retry the backup after a failed attempt. You can select to retry the backup at the next scheduled date and time, or retry after X Seconds/Hours/Minutes. Each time Genie fails to perform the scheduled backup it will send the administrator a task.
- You can also configure Genie to Cancel the operation after X attempts, which will ensure that the administrator doesn't receive thousands of tasks.
If your automated backup fails, you need to first ascertain why the process was unsuccessful. To investigate this, you can confirm whether the server computer was running at the time of your automated backup, if the hardware you are backing up to has enough space and if the hardware was available at the time of backup.
- If you believe that the cause of the failed backup was due to the server computer being switched off at the time, simply ensure that it is up and running for your next backup. If it is but the backup still fails, you will need to look at other causes.
- If you need to review the hardware that Genie is backing up to but you aren’t quite sure what this is, you can identify the location the backups are configured to by going to your Genie Server application and opening the Maintenance tab. Open Preferences > Configuration and review the Backup File Destination Folder.
Once you have identified the cause of the backup failure and resolved it, you will need to perform another backup. While you could simply wait until the next scheduled backup, we do recommend performing a backup as soon as possible to minimise data loss should a serious issue occur. To manually start a backup, please follow the below instructions:
- Once you have confirmed that your backup is ready to run, ensure that no one is currently using Genie Client, as this can disrupt the backup process and Genie Client will be unusable while the backup completes anyway.
- When you are ready to back up your data, go to your Genie Server application and open the Maintenance tab. Towards the bottom of the window there is an option to Start Backup. This will save a backup to the nominated location.
- If your backups are continually failing, we recommend contacting Genie Support on 1300 889 362 or your nominated IT provider to further investigate.
- If you only have a handful of failed backup tasks these can simply be deleted within your Genie Client by navigating to Open > Tasks. You can select multiple tasks by clicking the first task, holding down shift and selecting the last task. You can then select the trash can icon to delete.
- If you have a large volume of tasks due to Genie reattempting your backup repeatedly, we would recommend deleting these tasks via Genie Solo on the server. This is simply to minimise the risk of Genie being overloaded and crashing or freezing. As Genie Server and Genie Solo cannot be running at the same time, you will need to perform this outside of clinic hours or when access to Genie isn’t required.
- To delete the tasks using Genie Solo navigate to Open > Tasks and select the search icon. In the Query Editor that presents, select the arrow to the left of Task under Available Fields. In the options that appear, select Task. In Comparisons select Contains and type ‘failed backup’ into the Value box. Select Query and you will be presented with a list of the tasks notifying you of your failed backups. You can then select all by selecting Ctrl/Cmd + A on your keyboard and then deleting these using the trash can icon.
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