The ImagePro Control option has likely been a part of your practice processes for a while. This window allows you to import your images and videos into patient records via scanners and cameras. This also allows you to control the scanning settings that directly affect Genie. For more information on this window, please refer to the Scanners article.

You’ve probably been here before, but did you know that this window isn’t just for Genie software and fee schedule updates?

Through this window you can download specialised guides to assist you with making the most of Genie, Workcover Certificates as well as checklist, form and letter templates created by the Genie team and other Genie users. For more information on the Software Updates window, please refer to the Software Updates Article.

Depending on your billing frequency, you may occasionally receive a prompt reminding you to pay your Genie Registration invoice. If you know that you have already paid this, but you’re still receiving the prompt, navigate to Special> Update Genie Registration and select Register. The window will disappear but upon re-opening it, your Expiry Date should have updated. If you find that this hasn’t worked, please call our Genie accounts team on 1300 889 362 so that we can review your account. 

If you are utilising the Genie SMS Reminder function regularly, you’ll need to top up your SMS credits from time to time. This option saves you time navigating through our website to purchase these by directing you straight to the appropriate web page.

Genie Snacks helps you to keep up to date with the changes in each version of Genie. The first time you log in after updating Genie, you will see a summary of the changes in the new version. If you’ve realised something has suddenly changed between your versions, Genie Snacks is a great place to review the exact change and how this affects your processes. 

Like the Purchase SMS Credits option, this addition to the Special menu directs you straight to the home page of the Genie website. 

This option opens the online version of the Genie manual, which allows you to quickly flick through chapters or search for exactly what you’re looking for. This option can often be more helpful than your hard copy of the manual, especially if you’re a long time Genie user. Any new updates to processes will be included in the online Genie Manual.

If you like surprising your colleagues with Genie (and non Genie) tips and tricks, then the Random Tips section is for you. This window will generate a little piece of knowledge for you each time you open it. You can also use the Get Another Tip field to power through to Genie’s next suggestion.

If you’ve found that your new influx of staff needs a fast tracked lesson in Genie, or that your existing team needs a bit of a refresher then you may be interested in our Training Courses. The Training Courses option will direct you straight to our Training Courses page, where you can review the current training courses we have on offer and book yourself in for the ones most suited to you. 

Sometimes it’s just easier to show someone your problem rather than trying to explain it. If you’re having some trouble with Genie and would like our support, please call our Support Team on 1300 889 362. You can then use the Remote Support option to navigate to our Remote Support page. From here you can select the option to Connect with Genie Support and download a one time use version of Team Viewer that will allow you to demonstrate your problems to your support agent. As we need to directly connect to your machine to utilise this option, please phone our support team before trying to activate Remote Support.

If your staff are struggling with using Genie, or you’ve found that some small, fixable Genie problems have snowballed into a large, confusing Genie problem, you may like to have one of our expert trainers come onsite. This Onsite Visit option in the Special menu directs you straight to our Onsite Visit Request page, where you can submit a request through to our trainers, letting them know what you’d like help with.